Order Confirmation Email
All orders except for refills to be picked up and paid at store:
After you have completed a prescription order on Savon.com, you will receive a confirmation email. This email will list the contents of your order, the contact information for getting your prescription to us, state the shipping address or store pick up address, and show the payment method you chose. Please verify all of the information in the email. If you have any changes to make, questions or concerns please contact us. Please have your order number ready if you are calling about that particular order. You can also use this number to check the status of your order on the Pharmacy Order History page.

Refill orders that are to be picked up and paid at store:
After you have completed your order on Savon.com, you'll receive an order number on the final screen of the website. This number is only for your use to check the status of your order. You will not receive any confirmation emails.

Order is Filled Email
All orders except for refills to be picked up and paid at store:

If "store pick up" was your chosen option for a new , transferred , or refill paid online prescription, we will send you an email when your order is complete and ready. Also, your Order Status, in your Pharmacy Order History will show "filled" when it is ready for pick up. If you would like to inquire about a "store pick up" order, please contact the respective store. The address and phone number of the store where you will pick up your order are in this email.

When you pick up your order from the store pharmacy, your pharmacist will need the following information:

Your order number
The registered users name (not the patient(s) name).

If you chose the delivery option, we will also notify you by email so you will know to watch for its delivery. Also, your Order Status will show "shipped" when it has been picked up by Fedex.

The email will also state the total cost of your order. If you have any questions about the cost of your order, or its delivery, please contact us.

Refill orders that are to be picked up and paid at store:

You will not receive any confirmation emails.

Tracking Your Order
The fulfillment of a prescription order has to go through many steps in order to comply with pharmacy standards. By viewing your Pharmacy Order History, you can check your order status. You will receive an order number after you have completed your order on Savon.com and in your confirmation email. Every order you make on Savon.com can be found in your order history, by this order number. Orders that are both Refill and Pay at Store follow a different process, and you will not be sent "confirmation" or "order is filled" emails for these.

Status definitions:

Ordered	Your order was successfully submitted and is being reviewed and assigned to a specific store for fulfillment.
In Progress	The prescription and insurance information is being verified by the pharmacy. The prescription is ready to be filled.
Filled	The prescription has been successfully filled and is now packaged and ready for delivery or pick up.
Shipped	The prescription has been picked up by Fedex Or UPS for delivery or the customer has picked up the prescription at the selected store.

Payment Information

If you choose to pay online for the prescription order, your credit card or debit card will not be charged until the order has changed to the status of "Shipped". This change will happen when you pick your order up from the store, or when Fedex picks up your order to deliver it to you. If you have any questions about the charges to your account, please contact us.
If you choose to pay when you pick up your order from the store, the transaction will continue like any normal store transaction. Please be sure to check your confirmation email to see if the payment option you chose is correct. If you chose online payment, but want to pay at the store after you have already placed your order, please contact us and we can make that change for you.

Delivery & Pick Up Information
Your confirmation email will have the location of the store where you will be picking up your order, or the address for home delivery. Multiple patient orders will be ready for pick up at the same time, or will be delivered together, at the same address. Please verify the information in the email, and if any changes need to be made please contact us.

Please allow 48 hours for processing of your prescription. To see if your order is ready for pick up or delivery, go to your Pharmacy Order History to check the status. The status will be "Filled" if it is ready to be picked up by you or Fedex or UPS, and "Shipped" if it has been picked up by Fedex or UPS for delivery to your home. You will also be sent an email stating that your order is ready for pick up, or that it has been picked up by Fedex or UPS and is on it's way to you. However, if you have a refill order that you chose to pick up at the store, you will not receive any emails.

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